Moxora

Legal

Terms of Service

Last updated: Jan 16, 2024

These Terms of Service ("Terms") govern your access to and use of the Moxora CRM platform ("Service") operated by Moxtech Developers ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old and capable of entering into a legally binding agreement to use the Service. By using the Service you represent that you meet these requirements. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

  • Provide accurate and complete information when creating your account.
  • Notify us immediately at support@moxtechdevelopers.com if you suspect unauthorised access.
  • Not share your password or allow others to access your account.
  • Not create accounts by automated means or under false pretences.

Each workspace ("Organisation") may have multiple members with different roles (Owner, Admin, Member). The Owner is responsible for managing members and their permissions.

3. Acceptable Use

You agree not to use the Service to:

  • Send unsolicited bulk emails (spam) or violate anti-spam laws (CAN-SPAM, GDPR, CASL).
  • Email contacts who have not given consent to receive communications from you.
  • Store or process sensitive personal data (health records, financial account numbers, government IDs) without appropriate safeguards.
  • Violate any applicable local, national, or international law or regulation.
  • Infringe the intellectual property rights of any third party.
  • Attempt to gain unauthorised access to the Service or its underlying infrastructure.
  • Transmit malware, viruses, or any other malicious code.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Resell, sublicense, or otherwise commercialise the Service without our written consent.
  • Use the Service to build a competing product.

We reserve the right to suspend or terminate accounts that violate these rules without notice.

4. Email Sending and Compliance

The Service enables you to send emails to your contacts via our email delivery infrastructure. You are solely responsible for ensuring your email practices comply with all applicable laws, including:

  • CAN-SPAM Act (United States) — include a physical mailing address and a functional unsubscribe mechanism in every marketing email.
  • GDPR (European Union) — obtain valid consent before sending marketing emails to EU residents.
  • CASL (Canada) — obtain express or implied consent before sending commercial electronic messages to Canadian recipients.

The Service provides built-in unsubscribe links and suppression list management. You must honour unsubscribe requests immediately and must not re-add suppressed contacts to any mailing list.

5. Your Content and Data

You retain all ownership rights to the contact data, email templates, and other content you upload or create in the Service ("Your Content"). You grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, and process Your Content solely to provide and improve the Service.

You represent and warrant that you have all rights necessary to grant this licence and that Your Content does not violate any third-party rights or applicable law.

You can export your contact data at any time using the CSV export feature. Upon account termination, we will delete Your Content within 30 days as described in our Privacy Policy.

6. AI Features

The Service includes optional AI-powered features (automation builder, tag suggestions, contact summaries, and others). These features process data you provide to generate suggestions and recommendations using our AI infrastructure.

AI-generated output is provided for informational purposes only. You are responsible for reviewing, verifying, and approving any AI-generated content before using it. We make no representations about the accuracy, completeness, or suitability of AI output.

7. Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are and will remain the exclusive property of Moxtech Developers. Our trademarks, logos, and service marks may not be used without our prior written consent.

8. Third-Party Services

The Service relies on vetted third-party infrastructure partners for areas such as hosting, email delivery, workflow scheduling, and AI processing. Your data is handled by these partners solely to deliver the Service, and each is bound by confidentiality obligations. We are not responsible for the independent practices of any third-party service.

9. Availability and Modifications

We will make reasonable efforts to keep the Service available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation.

We reserve the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or a prominent in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR CONTINUOUSLY AVAILABLE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOXTECH DEVELOPERS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify and hold harmless Moxtech Developers and its affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, Your Content, your violation of these Terms, or your violation of any third-party rights.

13. Termination

You may terminate your account at any time by contacting us at support@moxtech.io. We may suspend or terminate your account immediately if you violate these Terms or if we are required to do so by law.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, and Indemnification) will survive.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction where Moxtech Developers is registered.

15. Contact Us

If you have questions about these Terms, please contact:

Moxtech Developers
Email: support@moxtechdevelopers.com